CEK does its utmost to provide you with the best quality.
However, it is possible that an article contains a manufacturing defect. CEK gives a 6-month warranty on manufacturing defects of (consumer) articles supplied by it. The warranty starts from the invoice date.
In order to learn, we take back the defective items. In accordance with the law, we will repair the item, compensate you in whole or in part. The guarantee is only given on manufacturing defects (such as loose seams or stitching, broken elastic, etc.)
What is a manufacturing defect? This is a defect in a product that was NOT caused by:
- Improper use (for example: cutting labels from the package)
- Normal wear and tear (for example: Pilling and loss of shine of the fabric)
- No or poor maintenance (for example: Not washing sportswear after every use)
- Color transition (for example: When combining light and dark fabrics in a suit or combined with trousers)
Fading of the color of the fabric, loss of the shine of the fabric and loss of the foil of the fabric are normal properties of (foil) fabrics. (No guarantee is given on this.)
Sublimation fabrics: These are fabrics where a print is placed on a (usually) white background. As a result, pilling is quickly visible (this can even be visible after the first wear). These fabrics are similar to a bathing suit. Contact with rough surfaces and materials causes "pilling" and "picks" to appear in the fabric. Pilling is a normal fabric property of many fabrics. The white background brings the white to the surface. Unfortunately, this can hardly be prevented and the extent of the "damage" shown depends on the use of the clothing. Hence, it is not covered by any warranty.
Wear of leather products depends on many factors (e.g. weight of the wearer and degree of use). The thinning of leather products (such as gymnastics leathers) therefore falls under normal wear and tear and is not covered by the warranty.
Gymnastics clothing can be made of various fragile materials. Therefore, check our website for the various fabric properties and their expected lifespan. This way you avoid disappointment. Always follow the maintenance and user guidelines for your gymnastic clothing, materials and aids as stated on our website. If you are unsure whether your complaint is covered by the warranty, please first send a photo and a description of the item and the defect by e-mail.
We are not allowed to process used clothing that has not been washed. You are then responsible for the shipping costs to receive the clothing back.
Returned items that are not covered by the warranty can be picked up free of charge in our warehouse after notification. We can also send the articles to you for payment of the shipping costs that apply to us.
You always send your return shipment with sufficient postage or you hand it over to our warehouse with all the necessary information. Do not forget to write down your address details and e-mail. You will receive a status of your return by e-mail within 2 weeks of receipt. Please note during general holiday periods this period may be longer.
Sedum road 5
3343 LL Hendrik Ido Craft
By agreeing to our terms and conditions or paying for your purchase at an external location or in our showroom, you indicate that you are familiar with our warranty conditions, fabric properties, washing instructions and other guidelines for the use of gymnastic materials and aids.